What is your cancellation policy?

The customer can cancel free of charge up to 30 days before the arrival date. The client must pay 30% of the total amount if cancel within less than 30 days of the arrival date.
No prepayment required.

Where can I park my car?

There is a public park 2 meters from the hotel, free of charge. See location here

Is it possible to request a certain room?

Yes, it is possible to make a request but we cannot guarantee the requested room will be available. We always try to meet your wishes, so please just let us know.

Is the hotel suitable for disabled guests?

All areas at Hostel des Arts are accessible to guests with motor disabilities. The accommodations designed for disabled guests are located near the elevators and also have specially equipped bathrooms. The Hotel bar is conveniently located on the ground floor and is easily accessible to wheelchairs due to the absence of steps. The restaurant is located on inferior floor and easily accessible by elevator. For further information, please do not hesitate to contact us directly.

How do I get to Hostel des Arts from Porto (Francisco Sá Carneiro) Airport?

Click here to know more.

How do I get to Hostel des Arts from Lisbon Airport?

Click here to know more.

Can I store my luggage before check in and after check out?

Yes, you can store your luggage free of charge.

What are reception hours?

Reception is open from 10:00am – 18:00pm

Can I check in outside reception hours?

Yes, you can arrive at Hostel des Arts at any time. Please let us know if you expect to arrive outside reception hours so we know to expect your late or early arrival.

Are linen/towels included?

At Hostel des Arts beds are freshly made with clean sheets for all room rates. Towels are included in the suites. If staying in a dorm, you can rent a towel for € 1,00.

Do you have Wi-Fi?

Yes, only in common areas.

Does the Hostel accept pets?

Yes, you can bring your pet but you need to notify the hostel in advance. Owners should take everything necessary for their stay and comfort.